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Terms and Conditions

General

All materials appearing on this site are property of Second Summit. We reserve the right the modify the Terms and Conditions at any time.

Privacy

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

We use a least privilege’s model for our security, only members of the team who need access to information have access. Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties to complete your order and operate our business. We do not ever sell your information. For example:

Payment Information

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Returns and Refunds

If you have an issue with your product, please contact us.

If we are unable to resolve the issue, we will accept returns on returnable products, however, you must contract us prior to returning the item. Refunds will be issued if the product is returned in new condition, shipping fees and restocking fees may apply and will be deducted from the value.

Some products, such as DIY designs, are non-refundable.